Institutional Effectiveness

Institutional effectiveness provides leadership in defining, gathering, measuring, and evaluating data for faculty, staff, and students to use in making data-based decisions and for continuous institutional improvement.

The director is responsible for conducting regular student surveys of many types – engagement, satisfaction, and course evaluations.

Pamela E. Moss, MS, is the director of institutional effectiveness. You may contact her by telephone (901-572-2478), email (pam.moss@bchs.edu), mail (1003 Monroe Avenue, Memphis, TN 38104), or in person at the main campus building, room 233. Office hours are usually 8:00 a.m. – 4:30 p.m.